Support
Support and contact
Quick answer
For any question about 3CORD, the app or a subscription, write to care@3cord.co. We reply by email. If your question is about deleting your account, there is a dedicated page with the full procedure.
How to reach us
Write to care@3cord.co telling us what is happening, on which device and since when. That resolves most cases in the first reply.
We do not ask for personal data that is not needed. We will never ask you for a password or card details by email.
Common issues
- Linking with my spouse does not work: check that you are both using the same invitation code and that neither is already linked to another partner.
- I am not getting notifications: check your device notification permissions and the quiet hours set in your profile.
- I paid and still have no Premium access: close and reopen the app so the purchase restores, and if it persists write to us with the account email.
- My spouse subscribed and I have no access: check that the link is active; Premium is only inherited when both profiles are linked.
Cancellations and refunds
Subscriptions are managed through your device store, so cancellations and refunds are requested there: on Google Play under Payments and subscriptions, and on the App Store from your account.
3CORD offers faith-based support and educational content. It is not therapy, clinical counseling, or medical, psychological, legal or financial advice.